❓ FAQ
Answers to All Your Questions About 995et
Betting, deposits, VIP club, and customer support — whatever question comes to mind, you will find clear answers to everything right here on this one page.
995et is a trusted online betting and casino platform for players in Bangladesh. Below, we have provided straightforward and detailed answers to 23 questions across five key topics — cricket betting, responsible gambling limits, customer support, VIP benefits, and deposit methods. If you do not find your answer here, contact our 24/7 live chat or email.
All FAQs
Your Questions, Our Answers
BPL & International Matches
At 995et, the most popular cricket betting markets are match result (match winner), innings total, toss winner, top batsman, and highest wicket-taker. During major tournaments like BPL or T20 World Cup, over/under and run rate markets also stay very active. Full details of each market are available on the match page.
Yes. If a match is officially declared a no-result due to rain, pitch conditions, or any other reason, all bets on that match are considered void and the full stake is returned to your account. However, for multi-leg accumulators, the void leg is removed and the payout is calculated based on the remaining legs.
Yes, accumulator (or parlay) bets are available at 995et. You combine selections from multiple matches into a single bet, and the odds of each selection are multiplied together to form the total odds. All selections must win — if any one loses, the entire bet is lost. However, the potential return can be much higher than a single bet.
Decimal odds represent the total amount you get back for every ৳1 staked, including your original stake. For example: in a hypothetical Bangladesh vs India match, if Bangladesh's odds are 2.50, a winning ৳100 bet returns ৳250 (profit of ৳150). The higher the odds, the lower the chance of winning — but the bigger the reward.
During the BPL (Bangladesh Premier League) season, 995et offers detailed markets including in-play betting — such as runs per over, type of next wicket, powerplay score, and Man of the Match. The full market list is updated on the cricket page before the tournament begins.
Limits & Controls
A cooling-off period means temporarily pausing betting on your account for a set time. Contact 995et customer support via live chat or email at [email protected] — you can set a cooling-off period of 24 hours, 7 days, or 30 days. During this period, betting and deposits will not be possible.
Yes. If you want to keep your spending in check, you can contact the 995et support team to set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately, but increasing a limit may be subject to a waiting period.
No. 995et is for users aged 21 and above only. Age is verified at the time of account registration and access by minors is strictly prohibited. You are advised to use a PIN or password on your device to protect underage members of your household.
In Bangladesh, consult a mental health professional or counsellor to overcome gambling addiction. The 995et responsible gambling page has self-assessment information and guidance on where to get help. You can contact our support team at any time and they will help you temporarily suspend or permanently close your account.
Some common signs are: betting more money than your budget, repeatedly playing to chase losses, hiding your gambling from family or friends, being unable to stop playing, and betting with borrowed money. If you notice these signs, seek help without delay and contact us.
Customer Support
To get a faster resolution, have the following ready before you reach out: your account username or registered mobile number, a brief description of the issue, the date and amount of the transaction (if applicable), and your bKash, Nagad, or Rocket transaction ID. If you have screenshots, attach them to your email.
Yes, the 995et customer support team provides assistance in both Bengali and English. Players from Bangladesh can comfortably chat or email in Bengali and will receive replies in the same language.
995et offers two support channels: Live Chat — start an instant chat from any page on the site; and Email — send a detailed message to [email protected]. Both channels offer support in Bengali and English.
Yes. 995et customer support is active 24 hours a day, 7 days a week — including on Eid nights and in the early hours of the morning. Contact us via live chat or email at any time according to Bangladesh Standard Time (BST, UTC+6).
Yes. Every email sent to [email protected] is recorded as a ticket and assigned a reference number. If you contact us again about the same issue, quoting the reference number will help you get faster service.
VIP Benefits
VIP members receive weekly cashback, priority customer support, exclusive promotions, and at higher tiers, a dedicated personal account manager. As you move to higher tiers, the cashback rate increases and the chances of receiving special offers also grow.
995et has 5 VIP levels in total: Bronze — up to 0.2% weekly cashback; Silver — up to 0.4%; Gold — up to 0.6%; Platinum — up to 0.8%; and Diamond — up to 1.0% weekly cashback. Additional benefits also increase at each level.
Each week, a set percentage is added to your account based on your betting activity and your VIP tier. For example, at the Gold tier you can receive up to 0.6% cashback. This cashback is credited to your account every Monday and is ready to use immediately.
Through regular activity and consistent betting, you automatically become eligible to move up to a higher VIP level. The more active you are and the more regularly you play, the faster you qualify for the next level. Contact the support team for specific details.
If you are inactive for a long period or do not maintain a certain level of activity, your VIP level may be reviewed. For full details on the conditions, speak directly with the 995et support team via live chat or email — they can give you accurate information about your account's current status.
How to Deposit
Log in to 995et and go to the deposit option. Select bKash as the payment method and enter the amount (minimum ৳100). Send money from your bKash app to the 995et merchant or personal number displayed. Submit the transaction ID on the site and wait for your balance to update.
The Nagad process is the same as bKash. On the deposit page, select Nagad, enter the amount, and send the money to the indicated number via the Nagad app or USSD (*167#). Once the payment is complete, submit the Nagad transaction ID on the site. The minimum deposit is ৳100.
First, confirm in your payment app that the transaction was successful and note the transaction ID. Then refresh the page or wait a few minutes. If it still does not show, contact us via live chat or at [email protected] with your transaction ID — the support team will verify and resolve the issue quickly.
At 995et, the minimum deposit for bKash, Nagad, and Rocket is just ৳100 for each method. This is kept accessible for players at all levels in Bangladesh.
995et currently accepts three mobile financial services (MFS): bKash, Nagad, and Rocket (Dutch-Bangla Bank's mobile wallet). The minimum deposit across all methods is ৳100 and the minimum withdrawal is ৳500. Withdrawals are generally completed within 15 minutes to 2 hours.
Yes, depositing with Rocket (Dutch-Bangla Bank's mobile wallet) is just as easy as bKash or Nagad. On the deposit page, select Rocket and send money to the indicated number via the app or *322#. Once you submit the transaction ID on the site, your balance will be updated.
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